The Day I Did Not Speak Up

Hellloooooo,

It's been a while.
How are you today?? *grins*
I'm just whiling away lazing around... *hehehe*
Well, I need to get off my ass and start learning again!

Anyway, this particular incident happened last Friday that is the 8th of July...


Let me say - ''Let's go back five days....''

I have a bike. You can call it a scooter? I'm not sure with the technical term. Well, it is the 'Yamaha Ray Z'. (Truly grateful to my father and God, that I have a bike. So blessed!)
So, I had to give it to the Periodic Service. And I had gone to the service center which is below the Showroom itself. (Hebbal, if anyone wants the details)
I had to wait for my turn, since they have a token system. So, you take a token and wait for your number to be called.
So, I waited for like 45 minutes..  just humming 'Happy' by Pharrell Williams (I have no idea why I just remembered this song. I hadn't listened to it in so long...*goes and blasts on Happy~~*)

And there comes this couple who are basically the ''busiest'' people in the whole planet (please note the sarcasm) and the guy starts screaming his head off, at the employees who are checking each and every vehicle, and noting down the problems. WHICH TAKES TIME!

And I KNOW that there are two people who do the job of checking the bikes because, (duh) I've given my bike for periodic service 7 times already. It was 10.30 am already! I guess that's why there was only one person (BUT, later another employee came up and sped the process. He was the one who checked my bike, when the 'busy' couple were shouting)

And THIS UNCLE?! Who does he think he is? He came after me! If he wanted to save time, he should've been there by 8.30 itself. [I guess he didn't know that. They say to come at any time, but the previous day was a holiday (Eid) so he should've at least given it some thought that there would be more people.]
I apologize, but how can you show up late and demand that your vehicle be looked at first? What about people like us who are waiting patiently for their number to come?!!(again, token system)


AND?! They started talking to each other in another language. (I think Marathi, but not sure, cos I dunno, its a wild guess.. *lol*). And please, we are not donkeys. Just because we don't know a language does not mean we cannot understand that they are scolding the employees. #wth

Even if I calm down and look at it from a totally unbiased side, I still cannot say that the employees are at fault. If they really had an emergency, they should have been more polite and request them to look at their vehicle first. If they HAD done that, then I don't think anybody would'be been angry (at least not me!) My heart would've been a pile of goo if they had politely asked the employees and the rest of us who were also waiting....

BUT, showing no respect for the work these people are doing and just pushing your opinions on them is not RIGHT.
I am sure, they know more about time management than you do Sir. They service 30-40 bikes per day.
They note down the faults in every bike, ride it even AND they go according to the token number. (If they hadn't , don't worry, I would be the first to punch their ears)


They even went to the extent of comparing brands. ''Activa would've been better''
EXCUSE ME? If that's the case, please sell your vehicle on Olx and go buy that bike. The ''better'' bike with the 'on time' service.
Don't TALK SHIT about this brand.


Damn, I really really controlled myself from lashing out at them.
And when I thought about it later, I really should've spoken up. I should have at least raised my voice and spoken something in Kannada since, they would not understand it and would SHUT their mouths. AHA.
Anyway, it was such an awkward moment. I felt bad for the employees who were there. Even the other customers didn't know what to do. (It was clearly evident from their faces)
Gahhhhhhh....

So, please respect all people for the work they are doing. It is so so important. Don't take out YOUR frustration and anger at THEM. You have to deal with your problems yourself. Please don't behave like a spoiled BRAT. And it won't help in anyway, if you shout at other people. Your day will go bad. That's all.
Everybody is different and they are where they are because that's their decision, not yours. All you can do is respect them for their differences and the job they are doing. It will make them happy and motivate them to do it better.


So all of that went through my mind when this incident happened. I learnt something from it. Also, I realised that I don't speak up. (I'll elaborate in another post).

Respect is one of my core values and I think it is a very important habit/manner.

Hope this helped you at least a little.
Hope it struck a nerve inside your brain which will make you think about it for a while. *hehehe*


Lots of Love,

Stay Healthy, Stay Happy.

PG.

P.S: Please comment below and let me know, if you think that I should have spoken up. At least, told them to be patient?


1 comment:

  1. Patience is definitely a virtue. But to pay up & wait patiently is a different proposition all together. The problem lies elsewhere not with you, not with the couple and certainly not with the workers. The culprit is the owner or the employer who resort to employing less manpower to reduce expenses. And why not, when customers have patience! Next time a piece of your mind to the owner to employ more workers so that waiting time is reduced might do the trick.

    ReplyDelete

Life Update 2.

Well well well, Hellooo from Boston!! How are you?? How's life? Everything going well? (stupid question to ask when it's the mid...